Contact Us, We Are Here Daily
Our care team works around the clock, every day of the year. Below you will find every way to reach us, what we can sort out for you, and a few quick checks that cut your waiting time.
Our Support Channels and Hours
Live chat, email and hours
Our live chat runs 24/7 and it is the fastest route for anything urgent. Open it by tapping the speech bubble in the bottom right corner of any page on supercatcasino.org.uk, enter your registered email and your question, and a real agent joins the conversation.
For account matters that need documents or long explanations, write to [email protected] from the email address registered on your account. One thread per issue keeps our replies faster and clearer.
| Channel | Hours | Typical response |
|---|---|---|
| Live chat (speech bubble, bottom right) | 24/7 | Under 2 minutes in queue |
| Email [email protected] | 24/7, replies daily | Up to 24 hours |
What We Can Help You With
Everyday requests we handle
If it touches your account, your money or your play, it belongs with us. Our agents have direct access to account, payment and bonus tools, so most issues close in a single chat session.
For anything about safer gambling, say so in your first message. Those requests skip the standard queue and go straight to a trained specialist.
- Account access: login problems, password resets, changing personal details
- KYC: which documents to send, where to upload them, current verification status
- Deposits and withdrawals: £45 minimums, e-wallet payouts within 0 to 24 hours, card payouts in 1 to 3 business days, bank transfer up to 5 business days
- Bonuses: the 50% welcome bonus up to £900 with 30 free spins, promo code SUPERCAT50, 40x wagering, weekly reloads and 10% Monday cashback
- Technical faults: a game freezing, a stuck spin, missing balance updates
- Responsible gambling: deposit limits, loss limits, session reminders, cool-off periods and self-exclusion, plus referrals to GamCare, BeGambleAware and GAMSTOP
Quick Checks Before You Write
Three things worth one minute
Half of the tickets we receive close with one of the three checks below. Doing them first often saves you the queue entirely.
Your transaction history in the profile section shows every deposit and payout with its status. If a withdrawal reads as processing, it is already moving and no message will speed it up; e-wallet payouts land within 24 hours of approval.
- Check the FAQ page: answers on bonuses, wagering, KYC and payouts sit there already
- Open your profile and confirm your KYC status, since ID, proof of address and payment method verification must be complete before your first withdrawal
- Review your transaction history to see whether a payment is pending, processing or already sent
Formal Letters and Business Enquiries
Registered office and press contacts
Supercat Casino is operated by Supercat N.V. of Curaçao under licence 8048/JAZ2016-050, operating since 2018. Postal correspondence and formal complaints go to our registered office in Curaçao; allow up to 30 days for a written reply to posted letters.
Press, affiliate and partnership enquiries should not use the player support address. Send them to the business contact published on our partners page, with the word partnership in the subject line, and our commercial team replies within two business days.
Frequently asked questions
How quickly does live chat answer?
Live chat runs 24/7 and you normally reach an agent in under 2 minutes. Email replies to [email protected] arrive within 24 hours.
What should I include in my first message?
Write from your registered email, add your username, the date and amount of any affected transaction, and a screenshot if the issue is visual. With that, most cases close in one reply.
Can support speed up my withdrawal?
No. Once a payout shows as processing it is already moving. E-wallets pay out within 0 to 24 hours, cards take 1 to 3 business days, and bank transfer can take up to 5 business days. We charge no fees on either side.
How do I request self-exclusion?
Message live chat or email [email protected] and state clearly that you want to self-exclude. The request is actioned by a trained specialist as a priority, and we can also point you to GamCare, BeGambleAware and GAMSTOP.