Our Commitment to Safer Play

Gambling should stay a paid entertainment choice, never a financial strategy or an escape. On this page we explain every safety tool available in your Supercat Casino account, how to switch it on in under a minute, and where to find free, confidential help if play stops feeling fun. Nothing here is judged, tracked against you or used to limit your account beyond the tools you choose yourself.

We Take Your Wellbeing Seriously

Since launching in 2018 under licence 8048/JAZ2016-050, we have treated player protection as a core part of running the casino, not an afterthought bolted on for compliance. Every account we operate carries the same safety framework: limit tools you control, session tracking that runs in the background, and a support team trained to handle wellbeing conversations without lecturing.

Our systems watch for behavioural signals, not just transactions. Sudden deposit frequency spikes, chasing patterns after losses, sessions that stretch through the night and repeated failed withdrawals followed by immediate redeposits all trigger a gentle check-in from us. That check-in is a message from a human, never an automatic account freeze, and you can reply, ignore it or ask for help in that same conversation.

Reality checks sit at the centre of this work. When enabled, a session reminder appears on screen at the interval you pick, showing elapsed time, net result for the session and a one-click link to your limit settings. We would rather lose a session of play than keep a player who needed a pause.

Know the Warning Signs

Problem gambling rarely announces itself. It builds through small, individually defensible decisions that add up to a pattern. The list below reflects what our players and our support staff describe most often. If even one item rings true, treat it as information worth acting on, not a verdict on your character.

• Chasing losses: returning within minutes of a bad session specifically to win money back, often at higher stakes than usual.
• Hiding play: deleting transaction records, using a separate payment method, or playing only when nobody else is around.
• Borrowing to gamble: topping up deposits with money that was earmarked for rent, bills, credit card payments or repayments to friends.
• Mood shifts around play: irritability or restlessness when unable to log in, guilt immediately after a session ends.
• Time distortion: sessions that regularly run past your intended stopping point, or mornings where you cannot recall how long you played.
• Escalating stakes: needing bigger bets to feel the same level of engagement as before.
• Broken promises to yourself: repeated "last deposit tonight" moments that do not hold.
• Neglecting basics: sleep, work, meals or relationships pushed aside to make room for play.

Set Your Own Limits

Every tool below lives in your account under Profile, then Responsible Gaming, and each one takes effect immediately. You can tighten any limit instantly; loosening one takes 24 hours to activate, by design, so a rough evening cannot talk you out of tomorrow's protection.

• Daily, weekly and monthly deposit limits: cap the total you can move into your account per period, set under Profile > Responsible Gaming > Deposit Limits.
• Loss limits: restrict net losses per day, week or month, independent of deposits, activated in the same menu.
• Wagering limits: cap total stake volume across all games for a chosen period, useful if you play long low-stakes sessions.
• Session reminders: pop-up reality checks at 15, 30 or 60 minute intervals showing time played and net session result.
• Session timeouts: automatic logout after your chosen duration, configured under Responsible Gaming > Session Limits.
• Cooling-off periods: temporary blocks of 24 hours to 30 days that freeze play but keep your account and balance intact.
• Self-exclusion: the strongest option, blocking the account for a fixed term or permanently; see the next section for full details.
• Reality check history: a monthly statement of your play time, deposits and net result, emailed to you on request from [email protected].

Self Exclusion and Cooling Off

How each option works

Self-exclusion is a formal, binding decision that closes your account to play for the term you select. We support five durations: 24 hours, 7 days, 30 days, 6 months, and permanent. A 24-hour to 30-day block is technically a cooling-off period: your balance stays safe, your profile stays intact, and access returns automatically the moment the term ends.

Terms of 6 months and permanent exclusion work differently. A 6-month exclusion can be reversed only after the full term has elapsed and only after a written review with our responsible-gambling team, which includes a documented conversation about your circumstances. Permanent exclusion cannot be reversed, and we will not open a new account for you on request afterwards. Attempts to register a fresh account during any exclusion are blocked, and any duplicate accounts found are closed with balances returned to the original verified payment method.

We Keep Play Adults Only

Gambling at Supercat Casino is restricted to players aged 18 or over, and we enforce that with documents, not assumptions. During KYC before your first withdrawal we require a government-issued ID with date of birth, proof of address and verification of your payment method. Age checks also run at deposit stage for card and e-wallet methods, and accounts with inconsistent age evidence are suspended pending review.

Protection extends past our own doors. If children or teenagers can reach a shared device you play on, we recommend adding parental control software to block gambling sites at device level. Net Nanny, Qustodio and GamBlock each offer gambling-specific filtering on Windows, macOS, Android and iOS, and most allow a separate password so the block survives an impulsive uninstall attempt. Keep your login credentials private, never enable browser password saving on shared machines, and log out after every session. Our support team can advise on device-level blocking tools if you contact us, and we will gladly close an account if you tell us a minor may have accessed it.

Where to Find Free Help

Our tools manage play on our platform. They cannot address the wider situation around it. The UK organisations below offer free, confidential support, and none of them requires you to be in crisis before you call.

If you want one practical step that reaches beyond our casino, register with GAMSTOP. It is free, takes about five minutes, and blocks you from all UK-licensed gambling sites and apps in one action, closing the gap that any single operator's exclusion leaves open.

Other established services

For structured residential treatment, Gordon Moody Association runs dedicated gambling addiction programmes in the UK, and the National Problem Gambling Clinic offers NHS-funded assessment and therapy via referral. Your GP can also make that referral and is a safe first conversation if everything else on this page feels like too big a step.

Talk to Our Support Team

Our live chat runs 24/7 and every agent is trained to handle responsible-gambling requests without upselling, delay or persuasion to keep playing. Type "responsible gaming" into the chat window and you are routed to an agent authorised to activate limits, timeouts and exclusions on the spot.

For anything that needs documentation, email [email protected] with the subject line "Responsible Gaming". We answer within 24 hours, and self-exclusion requests in that channel are actioned immediately on receipt, before any reply is sent, so that processing delays can never become a reason to keep playing. Requests made on behalf of a family member are handled with the account holder's verification, and we can guide a concerned relative through the GAMSTOP registration process even though it sits outside our platform.

Whatever you decide, the decision stays yours. We build the tools, keep them honest and keep the door to help open every hour of every day.

Frequently asked questions

Can I reverse a self-exclusion before it ends?

Cooling-off periods of 24 hours to 30 days end automatically and cannot be shortened. A 6-month exclusion can only be reviewed after the full term has elapsed, and permanent exclusion cannot be reversed at all.

What happens to my balance when I self exclude?

For periods up to 30 days your balance stays in the account and returns with your access. For 6-month and permanent exclusions, open bets are voided with stakes returned, and your remaining balance is withdrawn to your verified payment method on request.

How quickly do deposit limits take effect?

Tightening a limit applies instantly. Loosening or removing one takes 24 hours to activate, so you always get a cooling period before any increase.

Do you tell anyone that I set limits or asked for help?

No. Limit settings and support conversations are confidential within your account. We never market bonus offers to a self-excluded or cooling-off account.

Is Supercat Casino connected to GAMSTOP?

GAMSTOP is an independent, free UK service covering UK-licensed operators. Registering with it blocks all participating UK gambling sites at once, and our support team can walk you through the process.