Our Terms and Conditions

These Terms and Conditions govern your use of our platform at supercatcasino.org.uk. By registering an account you accept them in full, so please read them carefully before you play.

Accepting Our Terms

These Terms and Conditions form a binding agreement between you and us. The agreement takes effect the moment you complete registration and tick the confirmation box, and it remains in force for as long as your account stays open.

We may update these terms from time to time. The current version is always published on this page, and your continued use of our platform after an update constitutes acceptance of the revised terms.

• 1. By creating an account you confirm that you have read, understood and accepted these terms.
• 2. If you do not agree with any part of these terms, you must not register or play on our platform.
• 3. Where any provision conflicts with applicable law, that provision applies only to the extent permitted by law.

Who May Register

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, to open an account with Supercat Casino. Each person may hold one account only, and registrations are limited to residents of jurisdictions where online gambling is legal.

We are obliged to verify your identity before your first withdrawal. You will need a valid ID document, proof of address and verification of your payment method. Accounts opened from restricted countries, including the USA, France, Spain, the Netherlands, Italy, Belgium, Portugal, Denmark, Romania, Hungary, Latvia and Lithuania, may be closed without a refund of deposits beyond the verified balance.

• 1. One account per person, per household and per IP address.
• 2. Accurate, current registration details are required at all times.
• 3. We may request KYC documents at any point during the lifetime of your account.

Payments, Limits and Verification

Deposits and withdrawals

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, Jeton, Bank Transfer and Bitcoin for deposits. Withdrawals are processed via Visa Debit, Mastercard Debit, Skrill, Neteller, Trustly, Jeton, Bank Transfer and Bitcoin. The minimum deposit and withdrawal amount is £45.

E-wallet payouts reach you within 0 to 24 hours, card withdrawals take 1 to 3 business days, and bank transfers may take up to 5 business days. We charge no fees of our own. Withdrawals are capped at £5,000 per day and £20,000 per month. All first withdrawals are subject to completed KYC verification.

• 1. Accounts dormant for 12 consecutive months may be charged a reasonable administrative fee, disclosed in advance.
• 2. We may request additional documents before processing large or unusual withdrawals.
• 3. Funds must be wagered at least once before withdrawal in line with anti-money-laundering rules.

Bonus Rules in Brief

Bonuses and promotions on our platform carry wagering requirements, and bonus funds must be fully wagered before any related winnings can be withdrawn. Each offer has its own promotional terms, which form part of these Conditions.

During an active bonus, the maximum permitted bet is limited, and certain games may be excluded from wagering contribution. Bonuses expire if the wagering requirements are not met within the stated validity period.

• 1. One bonus per person, household, payment method and IP address.
• 2. Wagering requirements must be completed before bonus winnings become withdrawable.
• 3. Bets above the maximum stake during an active bonus void the bonus and any winnings derived from it.
• 4. We may withhold winnings obtained through bonus misuse or breach of promotional terms.
• 5. Expired bonuses and related winnings are removed from the account balance.

Conduct We Prohibit

Fair play is a condition of using our platform. We reserve the right to close accounts, void bets and withhold balances where we identify fraud, abuse or breach of these terms.

Using a VPN, proxy or any technical means to access our platform from a restricted jurisdiction is a material breach of this agreement.

• 1. Fraud, chargebacks and reversed deposits.
• 2. Multiple accounts held by the same person or household.
• 3. Bonus abuse, including low-risk wagering patterns designed to extract bonus value.
• 4. Collusion, exploitation of software errors or use of automated bots and scripts.
• 5. Play from restricted countries via VPN or other location-masking tools.
• 6. Any activity that breaches applicable gambling, tax or anti-money-laundering law.

Playing Responsibly and Self Exclusion

You may set deposit limits, loss limits and session reminders on your account at any time, and you may request a cool-off period or full self-exclusion by contacting our support team, which is available 24/7 via live chat and email at [email protected].

Where we notice signs of gambling-related harm, we are entitled to contact you, apply protective limits or suspend the account. We also point you to GamCare, BeGambleAware and GAMSTOP for independent help and national self-exclusion.

• 1. Limit changes take effect immediately when tightened and after a cooling period when increased.
• 2. Self-exclusion is applied for the period you choose and cannot be reversed early.
• 3. During self-exclusion we close your account and stop all marketing communications to you.

Closing Accounts and Complaints

You may close your account at any time by contacting support, provided all wagering obligations are settled and no investigation is pending. We will return your verified balance using the original or another available payment method.

If you have a complaint, contact our support team first and we will respond within a reasonable period. Unresolved disputes are escalated to the relevant management level, and you retain the right to seek remedies under the consumer protection law of your jurisdiction. These terms are governed by the laws applicable under our licence 8048/JAZ2016-050 issued in Curaçao, without prejudice to mandatory local consumer rights.

• 1. Complaints should be submitted in writing with your account details and a description of the issue.
• 2. We aim to acknowledge complaints promptly and resolve them fairly.
• 3. Nothing in these terms limits statutory rights that cannot be excluded.

How We Change These Terms

We may amend these Terms and Conditions at any time to reflect changes in law, our licence conditions or our services. The revised version carries a publication date, and the updated terms apply from that date.

We will notify registered players of material changes by email or an on-site message before they take effect. Continued play after the effective date means you accept the revised terms; if you do not accept them, you may close your account before the change applies.

• 1. Material changes are announced in advance via email or on-site notice.
• 2. The published version on this page is the authoritative text.
• 3. Existing bonus obligations remain governed by the terms in force when the bonus was granted.

Frequently asked questions

When do these terms take effect for me?

The moment you complete registration and confirm acceptance. Continuing to play after any update also means you accept the revised terms.

What documents do you need before my first withdrawal?

A valid ID document, proof of address and verification of your payment method. This is our standard KYC requirement under licence 8048/JAZ2016-050.

Can I hold more than one account at Supercat Casino?

No. We permit one account per person, household and IP address. Duplicate accounts are treated as prohibited conduct.

How can I self-exclude from the platform?

Contact our 24/7 support team by live chat or email at [email protected]. You choose the exclusion period, and it cannot be reversed early.

How will I know if the terms change?

We notify registered players of material changes by email or on-site message before the new terms take effect, and the current version is always published here.